Best Rate Guarantee
March 28, 2017
We guarantee you the best publicly available rates when you book direct with Novus Giri Resort & Spa. If you find a lower rate on another booking site after making a reservation with us, please send us an email email@example.com within 24 hours. If all terms and conditions are met, we will match the lower rate of equivalent offer from other websites and give you an additional 10% discount.
Terms & Conditions
- A confirmed reservation must be made through Novus Giri Resort & Spa’s official website, room reservations phone line or email to qualify for Best Rate Guarantee.
- The lower rate submitted for comparison must be a publicly available rate on other than a Novus Giri Resort & Spa booking channel.
- The lower rate should be for the same room type, dates, number of guests, terms and conditions and purchase policies governing the room rate.
- Claims must be submitted within 24 hours of booking on Novus Giri Resort & Spa booking channel and at least three working days prior to arrival. After the claim has been submitted, guest will receive the response within two working days.
- The lower rate must be available for booking at the time of verification.
- Rate comparisons exclude taxes, gratuities, service charges, fees and incidental charges.
- Rate disparities due to fluctuations, rounding or differences in the currency exchange rates will not be considered.
- This guarantee does not apply for packages that bundle airfare, car rental, food and beverage and other inclusions with the hotel stay.
- Guarantee does not apply for multi-days stay combining multiple reservations or for partial stay under a single reservation.
- Discounted or negotiated rates that are not available to the general public including corporate, membership, promotional, travel agent, vouchers, groups, and pre-paid rates do not qualify under the guarantee.
- Novus Giri Resort & Spa reserves the right to amend the offer and terms and conditions at any time at its sole discretion.